July 19, 2022 - Douglas Myser

2021 and 2022 IRS lacked adequate service. According to a report issued by the National Taxpayer Advocate's Office, in 2021 the IRS only answered 12 percent of all calls made to its offices by the public. The bad news is that in 2022 it is probably going to worse, once that report surfaces. The U.S. Government Accountability Office stated in a letter released to the IRS, that the IRS should implement more than two dozen past and new recommendations to get up to speed. The letter was intended to follow up on the GAO's previous top recommendations in audit reports. As of May of 2022, the IRS has 288 GAO recommendations that remained open. Of those, 25 had been designated priority recommendations. The GAO has issued a similar letter in 2021 and the IRS implemented four of the 25 priority recommendations. Of the 20 remaining priority recommendations, the GO added five more. 2021 and 2022 IRS lacked adequate service.

The recommendations were divided into six categories: improving taxpayer services (eight recommendations); reducing tax fraud and improper payments (six recommendations); improving cybersecurity (one recommendations); enhancing information reporting (five recommendations); improving audit effectiveness (three recommendations); and enhancing IRS staffing and personnel management (two recommendations). With each recommendations, the GAO described what actions remained to be taken. 2021 and 2022 IRS lacked adequate service,

The recommendations for 2020 centered on reducing the 2020 tax return backlog. When Covid shut the IRS down for nearly 7 months, the IRS fell behind nearly 24 million tax returns. They anticipate having those caught up by late 2022. Then things at the IRS can begin to get back to normal. Until then expect delays in just about every aspect of dealing with them.

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