May 6, 2020 - Douglas Myser

Stimulus payment problems part three. Doug McKirahan, a 64 year old San Franciscan, told TIME he struggled to input his information into the IRS Get My Payment tool before finally succeeding last week. But McKirahan said what's most frustrating is his inability to contact the agency directly. The IRS said it's currently unable to provide live assistance due to reduced staffing because of the coronavirus pandemic. It has also greatly reduced its responses to paper correspondences. "I mean, they're specifically saying, "we will not answer calls". McKirahan said. "So you're left wondering, am I ever going to see this or not ? And if so, how ? How is this problem going to end up getting solved ? Stimulus payment problems part three.

TIME received dozens of emails from others left frustrated because they couldn't contact the IRS about their stimulus payment. Married couple Bob and Darcy Tomko, for instance, believe they received a smaller payment than they qualify for, but they can't figure out how to report their problem. Bob said he called the IRS to no avail, and then tried "about 20 different numbers" at the Treasury Department for multiple hours. He eventually reached someone who said they couldn't help him. The IRS and the treasury Department did not respond to TIME's questions about how people can report their problems to the IRS. However, the IRS website says the agency will send everyone a letter within 15 days after their payment has been sent out, and that letter will include information on how to report problems.

Glitches with the "Get My Payment Tool". When you log onto the IRS "Get My Payment" too, you might get a message saying "payment status not available." The agency says this message could appear for multiple reasons: If you're not eligible for a payment, if you still have to file your 2018 or 2019 taxes. Multiple people were given the "payment status not available", even though they didn't fall into any category for that purpose.

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